Support

Need help setting up WhyLog or have a question about your account? We're here to help.

Contact us

Email our team and we'll get back to you within one business day.

support@whylog.nubrotech.com

For setup questions, check the documentation first — most common questions are answered there.

Frequently asked questions

How do I get started with WhyLog?

Create a free account, complete the onboarding wizard to set up your organization, then connect GitHub and add your repositories in Settings. See our documentation for a full walkthrough.

View setup guide →

Does WhyLog store my source code?

No. WhyLog only processes pull request metadata — titles, descriptions, labels, and file names. Your actual source code is never collected or stored.

Privacy policy →

How are engineering decisions captured?

When a pull request is merged in a connected repository, WhyLog uses AI to draft an architectural decision record from the PR context. Your team can review and approve it from the dashboard or directly in Slack.

How it works →

Which integrations does WhyLog support?

WhyLog integrates with GitHub and GitLab for repository monitoring, and Slack for approval notifications. Connect them from your Settings page after signing in.

Integration setup →

How do I cancel my subscription or request a refund?

You can cancel anytime from Settings → Billing. Your paid features remain active until the end of the billing period. Refunds are available within 14 days of your initial purchase.

Refund policy →

I already have an account — how do I send feedback?

Log in and use the Send Feedback button in the sidebar. Your message goes directly to our team along with your account context.

Sign in →

More resources